Frequently Asked Questions
The 'HOLIDAY10' Bundle
The HOLIDAY10 sale is our exclusive end-of-year sale — the only site-wide discount we’ll offer this season! This limited-time offer gives you 10% off your total order when you purchase two or more items in a single checkout.
How it works:
- Add at least two items to your cart.
- Enter the promo code HOLIDAY10 at checkout.
- The discount will automatically apply to your total.
The HOLIDAY10 promotion is our ONLY end of year sale. The bundle applies to carts which have two of more items upon checkout.
All purchases made using the ‘HOLIDAY10’ bundle promotion are considered final. Items bought under this offer are not eligible for returns, exchanges, or refunds
General
Watches are held on an adjustable rotor featuring leather covered soft pads. This slots into cups, which are inset into the body of the winder. The cups are designed to always stop in the vertical position when stationary. The Kairos and Khronos watch winders are designed to fit almost all different sized watches.
Each rotor can be controlled independently using the highly responsive LCD function screen. The collector can control the Turns per Day (TPD) and the direction of movement. The built-in LED lighting system can be used to highlight the watches on display. All the features could also be controlled using the complementary remote control.
All automatic watches need movement and kinetic energy in order to function and charge up their power reserve. A watch winder mimics the motion of a watch being worn by making a specific number of turns per day. Turns per day (TPD) required for each individual watch will vary depending on what is specified by the manufacturer.
Yes, each watch winder arrives with a universal adaptor making it easy to use globally without having to worry about voltages.
Exchange & Returns
We trust that you will be satisfied with your BezelHold purchase. However, if you would like to request for a return, we offer a 14-day return policy.
To be eligible for a return, your item must be in the same condition that you received it, in its original packaging, with the receipt or proof or purchase. You may contact us at info@bezelhold.com to begin the return process.
Please note that we are pleased to provide complimentary return labels for any items that may arrive in a defective or damaged condition. Your satisfaction is our priority, and we want to ensure that any such issues are resolved swiftly and smoothly.
For returns related to change of mind or personal preference, we kindly request that customers arrange to send the product back to our designated fulfilment centers, located in both the USA and Hong Kong. This process helps us maintain efficient handling and ensures that your return is processed with care and accuracy.
Kindly note: Purchases made using the ‘HOLIDAY10’ bundle are final and not eligible for return or exchange.
The HOLIDAY10 promotion is our ONLY end of year sale. The bundle applies to carts which have two of more items upon checkout.
All purchases made using the ‘HOLIDAY10’ bundle promotion are considered final. Items bought under this offer are not eligible for returns, exchanges, or refunds
Shipping
All BezelHold products ship worldwide. Shipping rates are calculated at checkout, if your country is not listed please contact us at info@bezelhold.com for assistance.
Please note that taxes have been included for orders shipped to the USA, UK, EU and Canada. To ensure this applies, please checkout in your local currency.
International shipping takes 7-10 working days via FedEx.
The Capsule Giveaway: Email sign-up
At the end of each quarter, one (1) winner will be randomly selected from our active email subscribers. The winner will be announced and notified via email at the end of the quarter (for example, March 31, 2026; June 30, 2026; September 30, 2026; December 31, 2026).
The giveaway is open to participants worldwide who are subscribed to our official email list. There is no purchase necessary to enter or win. Each subscriber is automatically entered once per quarter.
Winners will be contacted directly via email from info@bezelhold.com only. We will never contact you from any other address or request payment or banking information.
If selected, you will be asked to provide only your shipping address and contact details so we can deliver your prize.
The specific The Capsule watch roll color way for each quarter may vary.
